FAQs
Frequently Asked Questions
Ordering & shipping
How much is shipping?
Standard shipping is free on every US order, with no minimum. Priority (2–3 business days) is $5.99 and Express (1–2 business days) is $14.99. Orders ship within 1–2 business days.
Do you ship outside the US?
Not yet. We currently ship to US addresses only.
How do I track my order?
You'll get a tracking link by email as soon as your order ships. If it hasn't moved in 5 business days, email info@shevatvitamins.com and we'll sort it out.
Subscribe & Save and bundles
How does Subscribe & Save work?
On any eligible product page, choose a delivery every 1, 2 or 3 months and save 15%, 10% or 5% on every order. Shipping stays free.
Can I skip, pause or cancel my subscription?
Yes, anytime. Sign in to your account to skip a delivery, change the frequency, update your address or payment, or cancel. No fees and no minimum number of orders.
Does a subscription change how much I give my pet?
No. Delivery timing never changes dosing. Always follow the directions on the label.
What are bundles?
Bundles are our most popular pairings, such as the Senior Dog Bundle or the Dental & Eye Care Kit, priced about 15% below buying each item separately. Every item arrives in its own retail packaging with full label directions. Shop bundles.
Returns & guarantee
What if my pet doesn't like it?
Every order is covered by our 30-Day Satisfaction Guarantee. Email us within 30 days of delivery and we'll refund the product or send a replacement — opened products included. See the full policy.
My order arrived damaged. What now?
Send a photo to info@shevatvitamins.com within 7 days of delivery and we'll ship a free replacement.
Using our products
Which animals are your products for?
Each product is formulated for specific species — dogs, cats, horses, poultry or reptiles. Check the product name and label before use, and never give a product to a species it isn't labeled for.
How much should I give my pet?
Every product page and label includes a dosing guide based on your pet's weight. Start with the lowest amount for the first few days, and don't exceed the daily amount on the label.
Can I give more than one product at the same time?
Many pet parents combine our daily chews (for example joint support with omega-3). If your pet takes medication, is pregnant or nursing, very young, or has a health condition, check with your veterinarian first.
My pet is picky. How do I get them to take it?
Our soft chews are flavored with beef, chicken, bacon or salmon and most pets take them like a treat. Liquids and powders can be mixed into wet food.
How long until I see a difference?
It depends on the pet and the product. Daily supplements usually need 4–6 weeks of consistent use. Topical products like our sprays and creams work where they're applied.
Are your products a replacement for veterinary care?
No. Our products support everyday wellness and care. If your pet is unwell, has a wound that isn't healing, or you suspect parasites or illness, see your veterinarian.
How should I store the products?
Keep them closed, in a cool dry place, out of direct sunlight, and out of reach of children and pets.
Quality
Where are your products made?
Our products are manufactured in GMP facilities. Each product page lists its details. Email us for a certificate of analysis for any batch.
Do your products contain artificial colors or fillers?
We avoid artificial colors and unnecessary fillers. The full ingredient list is on every product page and label.
Still have a question?
Email info@shevatvitamins.com or use our contact form. We reply within one business day.